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Professional Short Courses

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Professional Short Courses

We offer flexible training solutions to both commercial and public sector organisations.

Our varied range of open scheduled programmes and short courses provide the latest skills and techniques to benefit your business and employees.

Accredited Management Development

Business
and Management

Communication in
the Workplace

Information Technology

Health & Safety

 Accredited Management Development 

Over 80% of Managers said that a CMI qualification is a key component of becoming a professional manager and that transferring their new skills also improved the performance of their team. CMI Qualifications are suitable for anyone from First Line Managers to CEOs.

CMI Level 3 Award, Certificate in First Line Management

These highly flexible programmes allow the freedom and choice to select from a broad range of units available, allowing employers and individuals to tailor the size and elements of the qualification to their specific needs. They also provide the opportunity to exchange ideas and discuss alternative approaches with managers from other organisations.

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CMI Level 5 Award, Certificate in Management and Leadership

These flexible programmes focus on the practical application of management theory and principles in the context of the developing middle manager, thus providing a foundation for continuing professional development in management. The new structure has been designed by the CMI in a unit based format.

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CMI Level 3 Diploma in First Line Management

Often, it is those who are good at the basic jobs who are promoted into supervisory roles. This qualification emphasises the need for the development of personal management capabilities as a starting point. It focuses then on people and operational management principles and practices, and the development of a basic appreciation of resource control and use. Across all of this it also encompasses the need to make effective use of information in the decision-making process.

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CMI Level 5 Diploma in Management and Leadership

This revised Diploma programme focuses upon the practical application of management theory and principles in the context of the developing middle manager, thus providing a foundation for continuing professional development in management. It also provides the opportunity to exchange ideas and discuss alternative approaches with managers from other organisations.

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 Business and Management 

Dates for all courses are available upon request.

Team Leading

Managers, supervisors and team leaders can find themselves leading a group of people, but not necessarily an effective team. This course will enable candidates to give their team a vision and purpose that reflects the needs of the organisation.

Duration: 1 day
Cost: £160

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Developing a Winning Strategy

Strategy is about figuring out what you your business is trying to achieve, both now and in the coming years. It guides your actions and aligns all your activities, from sales to marketing, operations to recruitment. Done well, it should also set you apart from the competition. During this one day workshop, we’ll give you the tools you need to create and deliver an effective strategy for your business.
Together, we will help you to:
- Assess your current position
- Determine where you would like to be and what you would like to achieve
- Outline your key strategic dimensions and capabilities
- Create an agile strategy

Duration: 1 day
Cost: £160

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BRC Internal Audit Training

Provides delegates with a full understanding of how to undertake internal audits and prepare companies for third party audits.

The course covers:
- An auditing overview
- Auditing planning and concepts
- Auditor Attributes and the Human Aspects of Auditing
- Conducting the audit
- Reporting the audit

Duration: 2 days
Cost: £650

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Presentations and Briefings

Making presentations to customers, staff or colleagues is now an essential element of many people’s jobs. Individuals often feel nervous about making presentations and this workshop provides individuals with the opportunity to develop and practice the key skills of successful presenting.

Duration: 1 day
Cost: £160

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Coaching and Training

Every manager, supervisor and team leader has the responsibility to maximise team member potential and address individual under-performance. One-on-one development is therefore a key responsibility. Coaching and training are the two on-the-job approaches that will support this process. Understanding how and why people learn and the techniques that can be applied to facilitate individual learning are the main focus in this informative and interactive workshop.

Duration: 1 day
Cost: £160

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Managing Performance and Appraisals

A well-managed appraisal and performance review system has many benefits for the organisation, its managers and every employee. Appraisal can be used to identify specific development needs, linked to the corporate and departmental objectives, as well as increasing individual motivation levels by providing recognition and a framework for achievement. Performance management is integral to addressing individual shortfalls. Both can have a positive impact on the bottom line.  In this one day workshop participants will be introduced to the principles that underpin appraisals and performance management and explore how to ensure the process achieves the required outcomes.

Duration: 1 day
Cost: £160

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Handling Difficult Behaviour

In your role it is possible you will come up against difficult or unreasonable behaviour. This one-day course provides individuals with the opportunity to scrutinise why difficult behaviour occurs and to explore techniques for difficult situations whilst remaining in control.

Duration: 1 day
Cost: £160

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Customer Service (Master Class)

First class customer service is recognised as a major factor in achieving business success.This workshop focuses on identifying the areas that help and hinder excellent customer service. Individuals will be given the opportunity to develop positive strategies to improve their customer service.

Duration: 1 day
Cost: £160

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How to Become More Innovative as a Business

Innovation has been proven to drive revenue, reduce costs and differentiate businesses from the competition—and yet it can be hard to think beyond your everyday experience. This workshop will bring out the innovator in you and encourage you to think differently about your business by exploring powerful ways in which you can innovate [Hint: it’s not just about creating a new product but can be about doing business differently, improving processes, redefining your supplier relationships and more].

This course will touch on:
- What exactly is innovation and why it’s more than you think.
- How to think differently about your products, services and organisation.
- Some of the latest frameworks designed to enable innovation.
- Creating new ideas and solving problems in unexpected ways.

Duration: 1 day
Cost: £160

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Marketing: The Big Picture

Do you ever find yourself doing marketing activities but feel that you’re missing something? For your marketing to really succeed, you need to understand the big picture. As we reveal all in this one day workshop, you’ll find a whole world of new opportunities are unlocked for you.

Giving you all the tools to succeed at marketing, this course will touch on:
- Understanding your customers and the language they speak
- The importance of brand and your positioning
- The wealth of marketing channels available to you and which ones suit you best
- Tools of the trade that help you to market yourself well and with efficiency
- How to create a 1-year marketing plan

Duration: 1 day
Cost: £160

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Technology to Streamline your Business

What if we could give you 2 hours back in your day and reduce the amount of stress and hassle you have to deal with on a day-to-day basis? Together, we’ll explore the key technologies that you could be using in your business to save time, stress and money. For areas such as customer relationship management, accounting, task management, project management, social media and call handling, we’ll show you how to both choose the right technology and integrate it effectively into your business.

Duration: 1 day
Cost: £160

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Time Management

In today’s workplace we are required to work faster, harder and smarter because the effective use of our time is crucial to personal and business success. This course enables individuals to take “time out” to review their current time management habits and examine alternatives for managing their time more effectively.

Duration: 1 day
Cost: £160

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Report Writing For Business

This workshop aims to enable delegates to adopt a systematic approach to report writing and to produce clear and concise reports, which achieve their purpose. This course outline can be adapted to meet the needs of an organisation, department or team.

Duration: 1 day
Cost: £160 per delegate

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 Communication in the Workplace 

Dates for all courses are available upon request.

Effective Communication Skills

Effective communication is essential to personal and organisational success. Often, poor communication is a contributory factor in workplace problems. We communicate all the time, yet rarely think about what, how or why we are communicating. Being aware of our responsibilities when sending and receiving messages is a key performance indicator. A successful communicator knows how to get their message across and taking responsibility for the whole communication process is the basis for this one day workshop.

Duration: 1 day
Cost: £160

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Assert Yourself with Confidence

Achieving successful working relationships with colleagues is not always easy. Some fall into the trap of aggressive behaviour, whilst others may play a passive role and as such be undervalued. The ideal is the middle ground occupied by those who can get the best from their colleagues, earn respect and create a constructive working atmosphere. Such people have learned to be assertive and consequently project confidence and a positive self-image. This one day course provides practical guidance on how to handle a range of situations. Delegates will be able to maximise their contribution to the organisations’ success, and at the same time develop a more confident approach.

Duration: 1 day
Cost: £160

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Minute Taking with Confidence

Producing accurate easy to understand minutes is vital to an organisation’s decision making process. Without training, minute taking may be unclear and disjointed, or fall short of accurately reporting the meeting and the actions to be taken. This practical one day workshop takes delegates step by step through the process of meeting preparation, active listening and note taking to the final production of the minutes.

Duration: 1 day
Cost: £160

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Level 3 Award in Education and Training (formerly PTTLS)

The Level 3 Award in Education and Training (QCF) is aimed at learners aged 19+ and has been designed to provide an introduction to teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities. It can meet the needs of a range of trainee teacher needs for those not currently teaching or training, those who are or new to the professional and individuals currently working as assessors who wish to achieve a qualification that provides an introduction to teaching.

Duration: 4 days
Cost: £350

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 Information Technology 

Dates for all courses are available upon request.

Microsoft Excel

Introduction
This course is essential for anybody wishing to gain basic understanding in Excel Spreadsheets. Post course support is available for 3 months following the course via either Telephone or Email.

Intermediate
This course is essential for regular users of Excel who wish to fully utilise the more sophisticated aspects of the programme including the Excel Database and IF functions. Post course support is available for 3 months following the course via Telephone or Email.

Advanced
This course is essential for the Excel ‘Super User’ who wants to explore the advanced functions of Excel including PivotTables and advanced templates. Post course support is available for 3 months following the course via Telephone or Email.

Duration: 1 day
Cost: £120

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Microsoft Word

Introduction
This course is essential for anybody wishing to gain a basic understanding of Word Processing. Post course support is available for 3 months following the course via either Telephone or Email.

Intermediate
This course is essential for regular users of Word who wish to fully utilise the more sophisticated aspects of the programme including the desktop publishing and Mail merge functions.  Post course support is available for 3 months following the course via Telephone or Email.

Advanced
This course is essential for proficient users of Word who want to harness the advanced functions of the programme to its full potential. Post course support is available for 3 months following the course via Telephone or Email.

Duration: 1 day
Cost: £120

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Microsoft Outlook

This course is essential for the individual who needs to regularly send emails, manage an Outlook Diary and create sophisticated distribution lists. Post course support is available for 3 months following the course via Telephone or Email.

Duration: 1 day
Cost: £120

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 Health & Safety 

Dates for all courses are available upon request.

Level 2 Principles of COSHH

Principles of COSHH is a stand-alone level 2 qualification, which complements the CIEH Health and Safety programme. It is aimed at those who use substance hazardous to health at work and introduces students to the hazards associated with those substances, the risks and controls available and what to expect from a COSHH assessment.

Duration: Half day
Cost: £80

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Level 2 Award in Health and Safety in the Workplace

Employers are responsible for providing safe and healthy workplace conditions and the right systems and methods for safe activities. But employees also have a vital part to play in the equation. They need the right knowledge and the right attitude which demands proper training in the basics of health and safety, as well as specific training for individual tasks. Good health and safety standards rely on employers and employees working together to reduce risks.

Duration: 1 day
Cost: £220

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Level 3 Award in Health and Safety in the Workplace

This qualification is ideal for anyone in a supervisory, team leader or managerial role. Subjects covered include understanding the requirements for health, safety and welfare in the workplace, the benefits of using a safety management system, the principles of risk assessment, and understanding the risks and control methods for common workplace hazards.

Duration: 2 days
Cost: £220

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Level 2 Principles of Risk Assessment

This new qualification is designed to help improve the workplace culture for occupational health and safety by enabling learners to understand the basic principles of risk.

Duration: 1 day
Cost: £160

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Level 3 Principles of Risk Assessment

This qualification provides a thorough understanding of the main categories of accidents and ill health, their socio-economic costs and the benefits of good health and safety management.

Duration: 2 days
Cost: £220

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Level 3 Award in Paediatric First Aid

This qualification is designed for those learners wishing to become a paediatric first aider in the workplace with a responsibility for the welfare of infants and children. Learners gaining this qualification will know that first aid is the responsibility of everyone involved in the working environment. Topics within this qualification meet the requirements for Paediatric first aid outlined in the Early Years Foundation Stage 2014 as being important to maintaining safe and effective practice when providing treatment of injuries and ill health of infants and children who are under the care of trained personnel.

Duration: 2 days
Cost: £100

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Level 2 Award in Fire Safety Principles

Following legislative changes all employers are required to have a “responsible person” to take steps to reduce the risk from fire and ensure safe escape for both employees and visitors.

Duration: 1 day
Cost: £130

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Fire Marshal Practical Workshop

The workshop is designed to give guidance on the responsibilities of a Fire Marshal and how to perform their duties and give an awareness of the fire safety procedures within the University. Guidance will be given on how to select and use extinguishers in case of fire, including practical demonstration.

Duration: 1 day
Cost: £130

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First Aid at Work

This course covers the practical skills needed by a first aider in the workplace. The course will give delegates the confidence and knowledge to deal with first aid emergencies.

Duration: 3 days
Cost: £240

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First Aid Annual Refresher

This update course provides you with an opportunity to practice and update your skills during your three year period as a qualified first aider. The HSE highly recommend that qualified first aiders attend a 3 hour skills up-date workshop during the first and second year of the First Aid at Work certificate.

Duration: Half day
Cost: £70

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First Aid Re-qualification

This course will enable candidates to have the knowledge and confidence to deal with a First Aid emergency.

Duration: 2 days
Cost: £150

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Level 2 Awards in Food Safety

It is essential for food safety that all food handlers are aware of the hazards and controls associated with the types of food they produce. Every year, many people are made ill and some even die as a result of eating contaminated food. Food businesses have a legal and moral obligation to ensure they are not contributing to these statistics. Whatever the type of food being produced, controls must be put in place to ensure all types of contamination and temperature abuse are either eliminated completely or controlled to ensure safety.

Duration: 1 day
Cost: £75

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Level 2 Highfield Award in Food Safety in Catering

This course provides essential knowledge for any food handlers.

Duration: 1 day
Cost: £75

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Level 2 BIIAB Legal & Social Responsibilities of a Personal Licence Holder

Anyone who works or wishes to work in the entertainment, leisure or retail industries and sells or serves alcohol.

Duration: 1 day
Cost: £140

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Level 3 Awards in Food Safety

Those who operate in a supervisory role in the workplace need to be aware of their responsibilities with regards to food safety. Most food poisoning outbreaks can be traced back to the failure of those responsible for communicating and implementing hygiene standards.

These qualifications ensure that supervisors are aware of the legislation applicable to food safety and how best to communicate the required standards to employees.

Duration: 3 days
Cost: £300

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Apprenticeships

Apprenticeships are a great way to develop a skilled and committed workforce.

Skills 4 Growth

Coventry and Warwickshire Skills 4 Growth will support eligible small to medium enterprises to improve skills.