Level 4 Higher Apprenticeship in Unified Communications Trouble-Shooter

Level 4 Higher Apprenticeship in Unified Communications Trouble-Shooter

Level 4 Higher Apprenticeship in Unified Communications Trouble-Shooter


You’ll learn how to configure and troubleshoot voice solutions including hardware and software failures. You’ll learn how to install, configure and troubleshoot Data solutions including switches and access points, line faults and internet speed problems. You’ll also learn how to maintain a domain service including assigning services, deploying software and applying updates, configure and maintains a network including selecting appropriate network components and applying networking fundamentals. Additionally you’ll understand how to configure and maintain security principles covering software, access, encryption and auditing.

This course supports the following job roles:

  • Unified Communications Desk Engineer
  • Unified Communications Field Engineer
  • Data Field Engineer
  • Voice Field Engineer
  • Microsoft Support Field Engineer
  • Microsoft Consultant

The programme is delivered using a blended approach. There are four core modules that you will undertake each will have a period of classroom learning and a set of on-line learning resources that you will need to work through prior to attending. The classroom learning will require successful achievement of on on-line test at the end of the week’s study.

You will need to complete the on-line learning and pre-reading before you can start a module so you are prepared to make the most of the classroom learning.

For each module you will attend training at the College. Where you require English or maths qualifications we will agree a flexible package of support that
works for you.

You will need to complete three substantive pieces of work at your place of work and produce evidence portfolios that demonstrate your understanding and competence. These pieces of work will need to be agreed with your employer.

In addition to completing and achieving the knowledge based qualification you will prepare a summative
portfolio comprising elements of your substantive projects plus a synoptic project. You’ll also need your employers’ endorsement in the form of a reference and you will complete a final assessment interview panel with external assessors who will assess your final project, summative portfolio and grade you following the interview.

Individual employers will set the selection criteria, but typically you will need a level 2 or 3 qualification
including GCSEs A-C including Maths and English, A levels, a level 3 apprenticeship or other relevant
qualifications or experience.

Course Summary

Length of study:
2 years


Study campus:
Henley & City

Course level:
Level 4

If you can’t find the information you’re looking for or to ask a question, please contact us

Apprenticeship vacancies

An Apprenticeship enables you to learn on the job and get paid while studying for a qualification.

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Career Assessment

Need help choosing the right career path? You’ll be given a series of activities related to a work environment. Your job is to slide the scale to the left or right depending on how much you like or dislike the given activity. You will receive recommendations based on your selections.

College open event

Our Open Events are a chance for you to come and see what Coventry College is all about!
You’ll have the opportunity to talk to course tutors, have a go at some taster activities and explore our fantastic facilities.


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