Level 3 Advanced Apprenticeship in Unified Communications Technician

Level 3 Advanced Apprenticeship in Unified Communications Technician

Level 3 Advanced Apprenticeship in Unified Communications Technician


You’ll learn how to establish and maintain communications systems under supervision. You’ll learn how to use a range of tools and equipment and how to install basic communication hardware and software. You’ll also learn how to deal with routine service requests from internal and external customers and how to fix faults across a range of technologies.

This course supports the following job roles:

  • Telecommunications technician
  • Unified Communications technician
  • Telecommunications Operative

You will gain the following qualification:

  • Level 3 Certificate in ICT Systems and Principles

The programme is delivered using a blended approach. There are five core modules that you will undertake each will have a period of classroom learning and a set of on-line learning resources that you will need to work through prior to attending. The classroom learning will require successful achievement of on on-line test at the end of the week’s study. You will need to spend 8 weeks at college over the period of your apprenticeship.

You will need to complete the on-line learning and pre-reading before you can start a module so you are prepared to make the most of the classroom learning.

For each module you will attend a week’s training at the College. Where you require English or maths qualifications we will agree a flexible package of support that works for you.

You will need to complete three substantive pieces of work at your place of work and produce evidence portfolios that demonstrate your understanding and competence. These pieces of work will need to be agreed with your employer.

In addition to completing and achieving the knowledge based qualification you will prepare a summative portfolio comprising elements of your substantive projects plus a synoptic project. You’ll also need your employer’s endorsement in the form of a reference and you will complete a final assessment interview panel with external assessors who will assess your final project, summative portfolio and grade you following the interview. The final assessment will require a week at college in an assessment centre and prior to that a week’s intensive preparation.

Individual employers will set the selection criteria but typically, you will need a level 2 qualifications either an apprenticeship, five grade GCSEs at 4 or above (C or above in the old grade structure) including maths and English or other relevant qualifications or experience.

Course Summary

Length of study:
18 Months


Study campus:
Henley & City

Course level:
Level 3

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Career Assessment

Need help choosing the right career path? You’ll be given a series of activities related to a work environment. Your job is to slide the scale to the left or right depending on how much you like or dislike the given activity. You will receive recommendations based on your selections.

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