You’ll learn how to support internal and external customers effectively by using tools to problem solve and trouble shoot non routine problems. You’ll be able to set up users, provide support to users and fix issues to maintain an organisations productivity.

This course supports the following job roles:

• Help Desk Technician
• First or Second Line Support
• IT Infrastructure Technician
• Network Support

You will gain the following qualifications:

• Advanced Apprenticeship Infrastructure Technician Level 3
• Network and Architecture Level 3 / Cisco CCNA 1
• Mobile and Operating Systems Level 3 / MCSA Windows 8/10
• Cloud Services Level 3 / MTA Cloud Fundamentals
• Coding and Logic Level 3
• Business Processes Level 3

The programme is delivered using a blended approach. There are five core modules that you will undertake – each will have a period of classroom learning and a set of on-line learning resources that you will need to work through prior to attending. The classroom learning will require successful achievement of on on-line test at the end of the week’s study. You will need to spend 7 weeks in college across the programme including delivery, preparation for assessment and end point assessment.

You will need to complete the on-line learning and pre-reading before you can start a module so you are prepared to make the most of the classroom learning.

For each module you will attend a week’s training at the College. Where you require English or maths qualifications we will agree a flexible package of support that works for you.

You will need to complete three substantive pieces of work at your place of work and produce evidence portfolios that demonstrate your understanding and competence. These pieces of work will need to be agreed with your employer.

In addition to completing and achieving the knowledge based qualifications you will prepare a summative portfolio comprising elements of your substantive projects plus a synoptic project. You’ll also need your employers’ endorsement in the form of a reference and you will complete a final assessment interview panel with external assessors who will assess your final project, summative portfolio and grade you following the interview.