Level 3 Advanced Apprenticeship in Customer Service
This qualification is suitable for those in a Customer Service environment or those who interact on a regular basis with external and internal clients and have some level of responsibility.
Subjects you may cover include:
- Understanding customer service to improve service delivery
- Knowing the rules to follow when developing customer service
- Making customer service personal
- Going the extra mile in customer service
- Dealing with customers in writing or using ICT
- Using customer service as a competitive tool
- Organising the promotion of services or products to customers
- Delivering customer service on your customer’s premises
- Recognising diversity when delivering customer service
- Delivering customer service using service partnerships
- Organising the delivery of reliable customer service
- Improving the customer relationship
- Monitoring and solve customer service problems
- Applying risk assessment to customer service
- Processing customer service complaints
- Working with others to improve customer service
- Promoting continuous improvement in customer service
- Developing own and others’ customer service skills
- Leading a team to improve customer service
- Gathering, analysing and interpreting customer feedback
At the end of the course, you will gain an NVQ Level 3 Customer Service qualification. You will then be able to progress onto CMI Level 3 First Line Management.
This course will require college attendance. You will receive regular workplace assessments in order to assess competency and you will sit a number of exams during the length of your programme.
Grade 4 (C) or above in English and maths.
You will be required to create a portfolio of evidence and to sit functional skill Level 2 English and maths if you do not have Grades 4 (C) or above.
Length of study:
Henley & City
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