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Level 2 Intermediate Apprenticeship in Customer Service

Level 2 Intermediate Apprenticeship in Customer Service

Level 2 Intermediate Apprenticeship in Customer Service


This qualification is suitable for those in a Customer Service environment, or those who interact on a regular basis with external and internal clients.

Subjects you may cover include:

  • Knowing your customers
  • Understanding your organisation
  • Meeting regulations and legislations
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product service and knowledge
  • Interpersonal skills
  • Communication skills
  • Influencing skills
  • Organisational skills
  • How to deal with customer conflict and challenge

At the end of the course, you will gain a Level 2 Customer Service qualification. You can then progress onto an NVQ Level 3 Customer Service.

College attendance will be required for workshops. You will receive regular workplace assessments in order to assess competency.

You will be required to create a portfolio of evidence and carry out endpoint assessment. You will be required to sit functional skill Level 1 English and maths if you do not have Grades 3 (D) or above.

For a list of our latest Apprenticeship vacancies please visit here.

This Apprenticeship requires grade 3 (D) or above in English and maths.

Course Summary

Length of study:
1 year


Study campus:
Henley & City

Course level:
Level 2

If you can’t find the information you’re looking for or to ask a question, please contact us

Apprenticeship vacancies

An Apprenticeship enables you to learn on the job and get paid while studying for a qualification.

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Career Assessment

Need help choosing the right career path? You’ll be given a series of activities related to a work environment. Your job is to slide the scale to the left or right depending on how much you like or dislike the given activity. You will receive recommendations based on your selections.

College open event

June 19, 2019 17:00 19:30

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