Level 2 Intermediate Apprenticeship in Customer Service

Level 2 Intermediate Apprenticeship in Customer Service

Level 2 Intermediate Apprenticeship in Customer Service


This qualification is suitable for those in a Customer Service environment, or those who interact on a regular basis with external and internal clients.

Subjects you may cover include:

  • Knowing your customers
  • Understanding your organisation
  • Meeting regulations and legislations
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product service and knowledge
  • Interpersonal skills
  • Communication skills
  • Influencing skills
  • Organisational skills
  • How to deal with customer conflict and challenge

At the end of the course, you will gain a Level 2 Customer Service qualification. You can then progress onto an NVQ Level 3 Customer Service.

College attendance will be required for workshops. You will receive regular workplace assessments in order to assess competency.

You will be required to create a portfolio of evidence and carry out end point assessment. You will be required to sit functional skill Level 1 English and maths if you do not have Grades 3 (D) or above.

For a list of our latest Apprenticeship vacancies please visit here.

This Apprenticeship requires grade 3 (D) or above in English and maths.

Course Summary

Length of study: 1 year

Start month: Anytime

Study campus: Coventry College

Course level: Level 2

If you can’t find the information you’re looking for or to ask a question, please contact us

Making your application

We will check your application to see if you meet the standard entry requirements for the course. If you do, you’ll receive an invitation via email to attend an interview with a Curriculum Tutor.

Need help with your CV?

CV Builder helps you put together a basic CV quickly. Just fill out each section and preview/download your CV.

Career Assessment

Need help choosing the right career path? You’ll be given a series of activities related to a work environment. Your job is to slide the scale to the left or right depending on how much you like or dislike the given activity. You will receive recommendations based on your selections.

College open event

17 January 2019 17:00 - 19:30

Our open events are a great opportunity for you and your parents/guardians to see our amazing facilities,
and chat to staff and students about particular courses and college life in general.