This qualification is suitable for those in a Customer Service environment, or those who interact on a regular basis with external and internal clients.

Subjects you may cover include:

• Knowing your customers
• Understanding your organisation
• Meeting regulations and legislations
• Systems and resources
• Your role and responsibilities
• Customer experience
• Product service and knowledge
• Interpersonal skills
• Communication skills
• Influencing skills
• Organisational skills
• How to deal with customer conflict and challenge

At the end of the course, you will gain a Level 2 Customer Service qualification. You can then progress onto an NVQ Level 3 Customer Service.

College attendance will be required for workshops. You will receive regular workplace assessments in order to assess competency.

You will be required to create a portfolio of evidence and carry out endpoint assessment. You will be required to sit functional skill Level 1 English and maths if you do not have Grades 3 (D) or above.

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