Level 2 Customer Service Practitioner Apprenticeship
Become an Apprentice
Register Interest- Course Overview
- Entry Requirements
As a Customer Service Practitioner you will be responsible for delivering high quality products and services to customers. This qualification is suitable for those in a Customer Service environment or those who interact on a regular basis with external and internal clients and have some level of responsibility.
Subjects you may cover:
- Understand who your customers are.
- Understand the difference between internal and external customers
- Understand the different needs of customers and how to manage their expectations
- Understand the meaning of ‘brand promise’
- Have a knowledge and understanding of organisation’s core values and how they link to service culture.
- Know and understand the internal policies and procedures including complains processes, and policies that are relevant to your organisation
- Making customer service personal
- Understanding how to use systems, equipment and technology to meet the needs of customers.
- Knowledge and an understanding of the targets and goals you are expected to deliver against
- Establish the facts to enable a customer focused experience and appropriate response
- Dealing with customers in writing or using ICT systems
- Using customer service as a competitive tool
- Applying risk assessment to customer service
- Gathering, analysing and interpreting customer feedback
- Supporting good practice
Entry Requirements:
GCSEs in Maths and English at grade C/4 or above, or equivalent
There are no student fees for Apprentices to pay.
Course Summary
Length of study:
15 months
Starting:
Anytime
Course level:
Level 2
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