Level 2 NCFE Certificate in Principles of Customer Service

Level 2 NCFE Certificate in Principles of Customer Service

Level 2 NCFE Certificate in Principles of Customer Service

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This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

Who it is suitable for?
This course is suitable for current and prospective customer service workers.

How is the qualification structured?
To be awarded the Level 2 Certificate in Principles of Customer Service, you are required to successfully complete the required units:

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations
  • Understand How to Communicate with Customers
  • Understand How to Develop Customer Relationships
  • Understand How to Develop Working Relationships with Colleagues

How is it assessed?
To achieve the Level 2 Certificate in Customer Service, you must successfully demonstrate your achievement of all the learning outcomes and assessment criteria of the units. This is achieved by completing assessments provided in the learning resources. The Level 2 Certificate in principles of Customer Service is internally assessed.

There are no specific recommended prior learning requirements for this qualification. You must be aged 19+ and resided in the EU for the last 3 years in order to access funding.

This course is free of charge*, however, there is a charge of £50 which will be payable if you do not complete the course.

*Funding available subject to eligibility check

Course Summary

Length of study:
Duration: Up to 12 weeks

Starting:
Anytime

Term dates

Study campus:
Distance learning

Study option(s):
Part time

Course level:
Level 2

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Career Assessment

Need help choosing the right career path? You’ll be given a series of activities related to a work environment. Your job is to slide the scale to the left or right depending on how much you like or dislike the given activity. You will receive recommendations based on your selections.

Fees and funding

If you are aged 16-18 and applying for a full-time programme, then you will not have to pay for your course. If you are aged 19+ then there may be a fee for your course.

Why Coventry

From entry-level qualifications, through to degree-level and specialist professional courses there’s something here for students with little or no formal education right up to career high-flyers. Expect a vibrant environment where you can meet people from different backgrounds and cultures.

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