Level 2 Auto-care Technician (Light Vehicle) Apprenticeship

Level 2 Auto-care Technician (Light Vehicle) Apprenticeship

Level 2 Auto-care Technician (Light Vehicle) Apprenticeship

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An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

COURSE CONTENT

Knowledge:

  • Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles
  • Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery and charging systems, exhaust systems and Air-Conditioning systems
  • Vehicle 4-wheel geometry principles
  • Basic consumer legislation relevant to the occupation
  • Appropriate Health & Safety legislation and requirements for the workplace
  • Hybrid/Electric Vehicle system and safe working procedures
  • Data protection requirements to protect customer and payment information
  • General sales principles including, identifying customer and vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
  • How the business works and how you contribute to the overall results, demonstrating commercial awareness
  • How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
  • The importance of following work place procedures and the consequences of not doing so

Skills:

  • Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping
  • Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures
  • Carry out vehicle safety inspections and routine maintenance in line with manufacturer’s specifications or approved schedules, company procedures and complete approved documentation
  • Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon
  • Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types
  • Carry out the replacement of components on a specific range of vehicle systems including steering and suspension, braking systems, battery and charging systems, exhaust systems and air-conditioning systems
  • Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems
  • Use a range of specialist tools and equipment, mechanical and electrical measuring tools and diagnostic equipment to support fault identification and repair
  • Identify and procure correct parts to meet specific customer requirements
  • Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
  • Deal with and resolve low-level customer complaints
  • Communicate effectively with customers, suppliers and colleagues
  • Use specific company IT systems within the workplace, including point-of-sale systems and hand-held devices

You will need to achieve Level 1 English and maths and take the test for Level 2 prior to taking the End Point Assessment.

Course Summary

Length of study:
30 months

Starting:
Anytime

Course level:
Level 2

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