As a Customer Service Practitioner you will be responsible for delivering high quality products and services to customers. This qualification is suitable for those in a Customer Service environment or those who interact on a regular basis with external and internal clients and have some level of responsibility.
As a Level 2 Bricklaying apprentice you will be gaining hands-on experience of laying bricks blocks and other types of building components. You will be working in mortar to construct, build and repair walls, foundations, partitions, arches and other structures. You may work on various different sites raining from large housing developments to smaller extension or restoration projects. You may be working alongside other trades whilst on the job.
As a Level 2 Painting and Decorating Apprentice you will be operating In commercial and domestic properties undertaking tasks around the decoration and protection of buildings. You will be working in a variety of environments such as houses, schools, offices, hospitals, and construction sites. You will be working both internally and externally. Working with a range of water or solvent based paints and wall coverings you will have an excellent knowledge, understand and comply with statutory safety and environmental requirements.
As a level 2 plastering apprentice you will be applying layers of plastering to walls, floors and ceilings. You will often complete dry lining projects during your career. You will require knowledge of this as a plasterer. You could potentially be working with commercial and domestic customers, other trades and site managers. You could be working on smaller domestic jobs, larger repair and restoration jobs.
A recruitment resourcer is employed within an organisation that has a recruitment function. As a level 2 recruitment resourcer apprentice you will be responsible for identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirement of the business brief. You may also be required to identify new business opportunities
As a level 2 Carpentry and Joinery Apprentice you will be carrying out skilled work using primarily timber products on a construction site or a workshop. You will be preparing and fixing building components from the initial erection of a new building through to the installation of fixtures and fittings as well as carrying out a variety of repair and maintenance activities.
As a level 2 commis chef apprentice you will begin at one of the most common starting points within the kitchen environment. You will be preparing food and carrying out basic cooking tasks under the supervision of a more senior chef. You will be learning how to carry out tasks effectively and to a high quality standard in every part of the kitchen. This will provide an opportunity to experience, consider and value each section and ultimately choose an area where you feel most inspired.
As a level 2 hospitality team member you could be working within a variety of establishments such as bars, restaurants, cafes, conference centres and hotels. Hospitality team members specialise in areas you will be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. in this role you will be developing exceptional hospitality skills and knowledge such as recognising the needs of a customer.
As a level 2 Production Chef Apprentice you will be working as part of a team in an often challenging kitchen environments for example; schools, hospitals, care homes, casual dining restaurants or pub kitchens. You will be typically reporting to the senior production chef or line manager. You will produce food in high volumes, and will be following standardised recipes and menus. You will have high methodical organisation skills, attention to detail and an understanding of sustainability and caring for the environment.
As an Adult Care Worker apprentice, you will be part of the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.
This occupation is found in a range of private and public settings including full day care, children’s centres, pre-schools, reception classes, playgroups, nursery schools, home based provision, hospitals, social care settings, out of school environments and local authority provision, to deliver the Early Years Foundation Stage (EYFS) requirements set by government for the learning, development and care of children from birth to 5 in both indoor and outdoor environments.
An Accounts/Finance Assistant is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The Accounts/Finance Assistant is responsible for assisting the team of accountants with junior accounting duties. These can vary massively depending on the team structure and size of business. An Accounts/Finance Assistant’s work could include basic bookkeeping activities, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry. Accounts/Finance Assistants can work in almost any sector.
The Community Activator Coach Standard will underpin occupations such as an Activator, Sports Coach, Activity Leader, Community Worker or Outreach Officer. These roles are predominantly employed by sport for social change charities; SMEs who operate in the sport and physical activity sector; local authorities; sports clubs; leisure centres; youth work agencies; housing associations and outdoor education centres and are deployed to primarily work with inactive groups of people. The wider sport and activity sector plays an important role in improving the health and wellbeing of the nation and provides a positive environment which supports (especially young) people to grow and develop through sport and physical activity.
The role of the Leisure Team Member is to support, enhance and deliver the day to day operations and services of a leisure / fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties such as assisting with the opening and closing of the facility, undertaking routine maintenance of equipment and maintaining the cleanliness and safety of the environment. Alongside these operational functions they ensure programmed activities and services are available for customers. They act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader. In a typical working day they may perform all of these roles in one shift, for example: open or close the facility, welcome customers, deliver a gym induction, run a group exercise session, teach a swimming lesson, clean the facility, walk the gym floor, prepare the sports hall for a sports activity (for example badminton) and deliver the session.
An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
A Business Administration Level 3 Apprenticeship is designed for individuals who are employed in an office based environment and have a level of responsibility within their role. As a level 3 business administrator you will be handling day to day tasks and ensuring that the operations of a team run smoothly. You will learn a set of highly transferable skills, knowledge and behaviours that can be applied and utilised in all sectors. You may be required to work independently or as a team and this will involve developing, implementing and maintaining administrative functions. You will develop key skills to support your progression towards management responsibilities.
As a customer service specialist you will be a professional for direct customer support within a variety of sectors and organisations. You will act as a referral point for dealing with complex queries, complaints and requests. You will be an expert in your company’s products and/or services.
Plumbing and Domestic Heating Technicians plan, select, install, service, commission and maintain all aspects of plumbing and heating systems. Appliances and equipment can include gas, oil and solid fuel boilers as well as pumps, heat emitters, bathroom furniture or controls as part of a cold water, hot water, and central heating or above ground drainage and rainwater systems.
The Level 3 Infrastructure Technician qualification is designed for those interested in working in the IT industry. in particular those who wish to support others who are using technology.
The Level 3 Heavy Good Vehicle Technician apprenticeship is designed for those who wish to pursue a career within the HGV industry. It can be completed by staff already in the industry or a new apprentice.
As a Level 3 Recruitment Consultant Apprentice you will typically work within the recruitment sector to identify and secure job opportunities. You will be focusing on the supply of flexible workers and permanent workers. You will be securing client recruitment opportunities in line with personal or corporate goals. You will be developing and maintaining client/candidate relationships to ensure high levels of customer satisfaction.
As a HR Support apprentice you will be working within the HR sector of an organisation delivering front line support to managers and employees. You will be handling day to day queries and providing HR related advice. You will be providing an efficient and streamlined service to the business with regards to all HR related tasks.
As a lead adult care worker apprentice you will be responsible for leading the frontline care for Vulnerable Adults within their homes, day care centres, care and nursing homes and other healthcare settings. You will be helping adults with care and support needs to achieve their personal goals and live independently and safely, enabling them to have control and choice in their life. You will be providing supervision, frontline leadership and providing guidance and direction for others.
Early Years Educators, and other job roles such as nursery nurse and childminders, are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe.
As a Level 3 Digital Marketing Apprentice you will be designing, defining, building and implementing digital campaigns across a range of social media platforms and online websites. You will be driving customer acquisition and engagement. You will have a responsibility for some elements of the overall marketing plan or campaign. You will follow marketing briefs and instructions.
As a level 3 senior production chef you will be responsible for leading a team or supporting a head chef in larger organisations. Typically working in environments such as schools, hospitals, care homes, pub kitchens and casual dining restaurants; you will have accountability for the running of day to day kitchen service, producing monitoring and maintaining constant food standards and legislative requirements during all stages of production and supply.
As a Level 3 Chef de Partie apprentice you will be responsible for running a specific section of the kitchen. In this role you usually manage a small team of workers who must be organised to ensure that dishes go out on time and are produced to a high quality standard. In smaller organisations a chef de Partie may work alone as the only person responsible for their section. Also known as a station or section chef, you will report directly to the head chef and you will have a vital role within the kitchen.
As a Level 3 Hospitality Supervisor Apprentice you will be providing vital support to the management teams and will be responsible for independently supervising hospitality services and running shifts. As a supervisor you may specialise in a specific function or work across a variety of functions which reflect the multifunctional nature of the industry.
As a Level 3 Team Leader/Supervisor you will be a first line management role with operational or project responsibilities. You may have an element of responsibility for managing a team to ensure that clearly defined outcomes are delivered. You may have responsibilities for managing workloads, resources, resolving problems and developing and managing team members.
As a level 3 Personal Trainer Apprentice you will be responsible for preparing and delivering training programmes, catering for a variety of needs ranging from older adults to athletes and supporting people who are training for a specific sporting activity. This Apprenticeship is targeted for individuals who wish to be involved in the management of a fitness facility or operation.
Teaching Assistants work in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities. The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress. Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being, ensuring pupils thrive in a positive, nurturing, safe environment. It is an active role supporting the learner to access the curriculum.
The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of a leisure facility. These facilities will vary in size and the services available such as swimming pools, multi-functional sports hall, fitness suites, crèche, children’s soft play, health suites, climbing walls and outdoor sports tracks. It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness.
An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.
A Vehicle Damage Paint Technician works in the vehicle body repair sector of the motor industry. The role is to prepare, spray and finish vehicles that have been involved in collisions and other incidents in an efficient manner. The vehicles can include Cars/Light Commercial Vehicles. This includes ensuring correct colour match and final finish to the company and customers exacting standards. This is usually within a collision repair workshop or smart repair workshops/mobile repair micro business & working alongside another fully qualified Paint Technician.
A Motor Vehicle Service and Maintenance Technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles. The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.
As a Level 4 Network Engineer apprentice you will be responsible for designing, installing and maintaining communication networks within an organisation or between organisations. You will need to maintain high levels of operation of communication networks in order to provide maximum performance and availability for their users. By the end of the apprenticeship you will understand network configuration, cloud, network administration and monitoring tools and be able to give technical advice and guidance.
The Level 5 Operations/Department Manager Apprenticeship is suitable for someone who manages teams and/or projects, and works towards achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. You are accountable to a more senior manager/business owner.
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